How long does it take to dispatch an order?
Rastal usually ships within 48 hours of ordering


How does shipping work and what methods do you have?
We offer two delivery services: Standard Shipping and Express Shipping (FedEx)
* Please note we are not responsible for any local import duties/fees.


Does standard shipping come with tracking number?
Most of the standard shipping service will not come with tracking number, but come with confirmation number instead, and you can always check your order status from your order page


How long Does it take to receive an order?
Standard shipping:
Gulf Countries 3-5 working days
Middle East 6-7 Working Days
Rest of the world 15-20 Working Days

Fedex Express Shipping
Middle East 2-3 Working Days
Rest of the world 3-5 working days
How can I pay for my order?
Rastal offers Cash on delivery for our customers in Saudi Arabia, United Arab Emirates, and Bahrain.
Also, we accept all major cards: visa, master card, and visa electron (Debit Card)


Was my order Successful?
You should receive an email confirmation within 10 minutes of placing the order. There may be an issue with the order if you don’t receive an email confirmation. Please contact at ……


How do I make a return?
As a customer, you have the right to return and receive a full refund or exchange of any purchased products within 7 days of receiving your order

Please note that returns that are damaged, soiled, altered or missing items that came with them may not be accepted and may be sent back to you


Can I change my order once its placed?
Once your order has been confirmed, our staff cannot change or edit the order due to administrative reasons.
If you have placed an order incorrectly, please contact us and we will cancel the order, allowing you to re-order the correct items. Click Here to contact us


How are Bracelets Packed?
The bracelets are packed in a leather box with brand laser print, the bracelet is packed around a soft cloth pillow to keep it safe.

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